Returns

At NoEyePatch, we understand that sometimes a product may not meet your expectations or fit your needs. That's why we have a hassle-free return policy in place to ensure your satisfaction.

How to initiate a return?

If you wish to return a product, please follow these simple steps:

1. Log in to your account on our website.
2. Go to the "My Orders" section and select the order containing the item you want to return.
3. Click on the "Return" button and follow the instructions to complete the return process.

Return eligibility:

In order to be eligible for a return, the product must meet the following criteria:

• The return request must be made within 14 calendar days from the date of delivery.
• The product must be in its original condition, unworn, unwashed, and with all tags and labels intact.
• Products that cannot be returned include intimate apparel, swimwear, hosiery, and opened cosmetic products, as per the regulations.

Refund process:

Once we receive your returned item and verify its eligibility, we will process your refund. The refund will be issued to the original payment method used for the purchase.

Please note that it may take up to 10 business days for the refund to be reflected in your account, depending on your bank or credit card provider.

Return shipping:

If the return is due to a mistake on our part or a defective product, we will cover the return shipping costs. However, if the return is due to a change of mind or a non-defective product, the customer will be responsible for the return shipping fees.

Contact us:

If you have any questions or need further assistance regarding returns, please feel free to contact our customer support team at contact@noeyepatch.ro. We are here to help!